Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.
Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.
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The Unified Communications Command Suite delivers aggregated analytics for on premises, hybrid or cloud UC deployments and provides analytics and diagnostics for the major Microsoft and Cisco UC platforms.
Communication technologies have changed. Instant messaging, video conferencing, and IP voice communication are commonly used in business every day. Unified communications is the new normal, and organizations spend hundreds of millions of dollars on UC technology to enable seamless communication between customers, partners, and employees.
But for all this money, how many organizations can actually say it's working well? 86% deploy UC to improve internal communications. Yet, almost eight out of 10 can't tell how it's being used or whether employees are using it at all.
That's why organizations are turning to the Unified Communications Command Suite. UCCS delivers aggregated analytics on premises, hybrid or cloud UC deployments. And it's the only platform that provides analytics and diagnostics for the major Microsoft and Cisco UC platforms.
Stop making unified communications investments in the dark. Get the visibility you need for your UC environment. Read more and learn how the Unified Communications Command Suite can help you ensure your organization gets the return on investment it expects.
Art Schoeller, Forrester Research vice president and principal analyst, discusses trends, user adoption and cross-platform management for unified communications.