Unified Communications Analytics
Capture, analyze and act on information about workforce activities and business processes
With Unified Communications Analytics, you’re able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. UC Analytics uses effective Lync and Skype for Business reporting and Exchange management tools to give IT and users the intelligence to:
- Improve adoption
- Increase ROI
- Speed up migrations
- Enforce communication policies
- Meet business objectives
Features
Aggregated analytics
Use a single view to gain insight into your on-premises, hybrid or online UC environments (Microsoft Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager) and analyze usage and trends, increase user productivity, and enforce communication policies. UC Analytics provides engaging and immersive cross-platform reporting via any popular Internet browser to reduce the chaos of managing your communications systems.
DIY insights and dashboard
Give managers the ability to build and pull their own reports on workforce activities without extensive technical training and know-how.
Improved decision making
Transform data trapped in UC systems into actionable intelligence to improve and protect the business. UC Analytics gives users valuable insight into team collaboration, SLA adherence, customer engagements, personal use of company communications and more. You’ll be able to save time and, potentially, save the business from risk or public embarrassment.
Enhanced investment
Increase the return on your UC investment by encouraging adoption and reducing reliance on costly, traditional communication systems. UC Analytics gives insights into usage, trends and chargebacks across Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager as well as analytics into quality of experience by feature, department and user.
Improved quality of experience
Ensure a quality of experience for users that removes the performance barriers to adoption. UC Analytics provides quality of experience reporting within your Lync/Skype for Business deployment to help you offer optimal end-user experiences for audio and visual communications.
Secured communications
Protect intellectual property, personally identifiable information and other sensitive communications from leaving the company. UC Analytics provides data leak prevention and monitoring to ensure communication policy are enforced, saving you from legal or other data risks.
One-of-a-kind UC suite
Take command of your unified communications with an immersive and flexible cross-platform management, reporting and diagnostics solution. UC Analytics is also part of a broader suite that provides performance and availability for your UC environment. We're the only solution that offers both analytics and diagnostics solution across Microsoft Exchange, Skype for Business, Office 365 and Cisco Unified Communications Manager. Learn more about the Suite.
Tour
Analytics dashboard
DIY insights
Better business decisions
Improve UC adoption
Enhanced user experience
Simplified migrations
Build chargebacks
DLP reporting
Specifications
Before installing UC - Analytics, ensure your system meets the following minimum hardware and software requirements:
- Platform
-
Minimum: Quad core 64-bit computer.
- RAM
-
Minimum: 24 GB.
- Disk
-
- 5 GB for the application
- X GB where X is the required disk space for collected data
For estimates regarding the required disk space for the collected data for different numbers of users for all the platforms, see the UC Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.
- Operating System
-
One of the following:
- Windows 7 (64 bit version) or later
- Windows Server 2008 R2 (Service Pack 1) or later
- Windows Server 2012 and later
- Windows Server 2016
- Windows Server 2019
Any server on which a UC Analytics service or service role is installed must have a static IP address defined.
For a distributed deployment, the Remote Registry Service must be running.
- Web Site
-
IIS (Internet Information Services) 7.0 or later
For the required configuration for IIS logging, see Appendix C in the Quest UC Analytics Deployment Guide.
- Data Engine Service
-
- Microsoft .NET Framework 4.6 (full version) or later
- PowerShell 3.0 or later
- TLS (Transport Layer Security) 1.2 protocol must be enabled.
- To use OAuth 2.0 to collect from Office 365, the Exchange Online PowerShell module (v1 or v2) must be installed.
- To collect Office 365 user subscription data, the following software prerequisites must be met:
- Microsoft Online Services Sign-in Assistant must be installed.
- Windows Azure Active Directory Module for Windows
- PowerShell 1.x must be installed. (Version 2.x has different PowerShell cmdlets and will not work.)
Also, since the Microsoft Azure AD cmdlets use the proxy settings for Internet Explorer, ensure that the Internet Explorer proxy settings for the service account are set correctly.
- Query Engine Service
-
64-bit Java Runtime Environment (JRE) 8 or Zulu OpenJDK 8 (Zulu Java 8 JRE for Windows, x86 64-bit in .MSI form)
- Storage Engine Service
-
64-bit Java Runtime Environment (JRE) 8 or Zulu OpenJDK 8 (Zulu Java 8 JRE for Windows, x86 64-bit in .MSI form)
- Gathering Environment
-
The following is a list of the minimum environments that are supported for data collection:
- Exchange 2010 (SP1 or later)
- Exchange 2013
- Exchange 2016
- Exchange 2019
- Exchange Online (hybrid deployment with on-premises Exchange)
- Exchange Online (native Office 365 deployment)
- Lync 2010
- Lync 2013
- Skype for Business 2015
- Skype for Business 2019
- Cisco Unified Communications Manager (CUCM) 9.x to 11.0 and 11.5.
- Supported Browsers
-
To access the UC Analytics web site, use one of the following browsers:
- Microsoft Edge
- Internet Explorer 10 or later
- Google Chrome
- Mozilla Firefox
- Apple Safari
For information about the rights and permissions needed to configure UC Analytics and to gather information, see the UC Analytics Deployment Guide.
Resources
Unified Communications Analytics
Flexible unified communications management, reporting and diagnostics
Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.
The Unified Communications Command Suite delivers aggregated analytics for on premises, hybrid or cloud UC deployments and provides analytics and diagnostics for the major Microsoft and Cisco UC platforms.
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Quest Partner Webcast FY21 Q2 EMEA
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Quest Partner Update FY21
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Support & Services
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