Howard County, Maryland, improves security and service availability, while saving hours of IT work, with solutions from Quest.

Howard County provides a wide range of services to its 300,000 residents, from public safety to permits and licenses to health services to corrections facilities. Behind the scenes, a small IT team must ensure that systems and data are available and accessible to exactly the right people. With native tools, that was proving to be a serious challenge. But the county now relies on a set of Microsoft platform management solutions from Quest, which deliver all the necessary functionality — while saving the IT team hours of work. Specifically, the Quest solutions:

• Improve security by eliminating the need to grant domain admin rights to departmental IT teams
• Ensure high service availability with accurate user provisioning and de-provisioning in just one or two clicks
• Protect security and system availability by making proper Group Policy management easy
• Speed troubleshooting and compliance reporting with automated change auditing
• Ensure business continuity with reliable backup and recovery, and disaster recovery