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KACE Go Mobile App

Provide service and support on-the-go. Access the KACE Systems Management Appliance from your mobile device, enabling you to remain effective across multiple office locations and while you’re on the road. Available at Google Play and the App Store, the free KACE Go Mobile App lets you review and respond to real-time, service desk notifications, examine inventory details and deploy software from anywhere.
KACE Go Mobile App
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KACE Go Mobile App

Maintain centralized control while providing the right level of support

Effectively manage support incidents regardless of your device or location. Get real-time alerts and complete your work with easy-to-use workflows for creating, cloning, reviewing, updating, deleting and resolving mobile service desk tickets. The KACE Go Mobile service desk app enables you to call or email an end user from within the service ticket, allowing for faster assistance. Improve escalation accuracy, enhance root cause isolation abilities and increase end user satisfaction.

KACE Go Mobile App requires KACE Systems Management Appliance v5.5 or later to operate. Please see the release notes for information on enabling mobile access.

Features

Asset Management

Add, edit or delete an asset within the app with the Comprehensive Asset Management ability

Barcode Scan

Find an existing asset, or enter a new one, simply by scanning a barcode

Knowledge base article search

Quickly search knowledge base articles stored within the KACE Systems Management Appliance

On-the-go software distribution

Simplify software distribution and enforce updates while changing locations and devices

End-user ticket submission

Allow end users to submit service tickets, view status and read knowledge base articles via their mobile devices

Support for photgraphs

Users can take a photograph and attach it to the mobile help desk ticket to aid troubleshooting

Granular ticket and queue information

Get deep dives into related system information from a ticket and view other associated tickets and queues

Detailed system inventory

Get visibility into inventory details from the KACE Systems Management Appliance for a granular view of machine history

Sensitive data protection

The KACE Go Mobile App does not store information on the mobile client device to protect sensitive information

Extended control and security

Control user roles and access to the mobile service desk app, according to your custom roles
NOTE: KACE Go Mobile App requires KACE SMA v5.5 or later to operate. Please see the release notes for information on enabling mobile access.

Tour

Login screen
Home Screen
Service Desk Tickets
Service Desk Details
Assets Home Screen
Barcode Scanned Screen
Asset Details
Inventory Device Details
Login screen

Login screen

Log in with your mobile device and get KACE Systems Management Appliance functionality in your pocket.

Specifications

Before installing KACE GO, ensure that your system meets the following minimum hardware and software requirements:

  • KACE Go Mobile App for iOS is compatible with iPhone, iPod Touch and iPad, and requires iOS 9.0 or higher.
  • KACE Go Mobile App for Android is compatible with Android phones and tablets, and requires Android 5.0 or higher.
  • Both versions of the KACE Go Mobile App require access to a KACE Systems Management Appliance, v7.0 or higher. Some features (such as Asset Management and Barcode Scanning) are only available with KACE Systems Management Appliance version 7.0 or later.

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